Returns Policy

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 working days of receipt. We will issue a full refund (Delivery Excluded) on receipt, or exchange the item for a different size / colour if preferred.

Please note:

Before you send back your return please ensure the following:

Drisca Ltd T/A Dresses.ie
Dresses.ie
Fashion City, Unit 1,
Ballymount, Dublin 24
Ireland
Email: customerservice@dresses.ie


Order Cancellations

Under the Ireland / United Kingdom Distance Selling Regulations you have the right to cancel your order for any item purchased from Dresses.ie, for a full refund. Order cancellations must be made by email at customerservice@dresses.ie.


Faulty Item

If the item you received is faulty, please email customerservice@dresses.ie quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement and we will arrange pick up of item.


I received the wrong item

If the item you received is not what you originally ordered, please contact customerservice@dresses.ie quoting your order number, your name and address, details of the product we will arrange pick up of item.


Discount codes /vouchers/Credit

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Please email customerservice@dresses.ie with your order name the dress and size and your phone number and we will call you to process the order for you.